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Training Your Auto Service Staff to Deliver an Outstanding Customer Experience

Automobile Dealership Training Automobile Service Training Customer Service Training automobile service training Customer Service Training

By Cordell Riley Every visit a customer makes to your service facility is like a mini-journey. When that trip is over, you want your customer to feel well-served, valued, and maybe even a little bit delighted. Great customer service training is what makes that happen. Let’s break your customer’s experience down to see how training…

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What Kind of Bilingual Training Do You Need?

Bilingual Training Restaurant Training Training Training Design Customer Service Training Food Service Training French-English Training Design Hospitality Training Spanish-English Training Design Training in Spanish and English

At first glance, you might think that designing bilingual training is simple. You have a workforce that speaks both English and another language, so you make sure your training materials are offered in two languages. But the fact is that if you are a training director at your company, there are several kinds of bilingual…

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Unlock the Power of Training to Employees’ Strengths

Customer Service Training Innovation Training Training Design Customer Service Training Leadership Development Shep Hyken

“Everyone is different and as a result may have something special to bring to the table. Let them know how their personalities and unique strengths support your organization. Take advantages of these differences.” – “Embrace Uniqueness of Your Employees,” by Shep Hyken, Shep Hyken’s Customer Service Blog Could it be that better training results when…

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Good Golf Courses Become Great when They Train their Employees Well

Hotel and Hospitality Training Innovation Management Advice Training Training Design Customer Service Training employee retention Golf Golf Course Management

If you are in golf course management, you know that your ultimate success depends on how well you handle all the small details that create a quality golfing experience for your patrons. Do golfers find it easy to book tee times? When they arrive, are your parking areas clean and well maintained? Are golfers greeted…

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The Dos and Don’ts of Training with Betty Parker

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