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Cordell Riley

8 Tips For Onboarding Employees

Cordell Riley Leadership Training

The days and weeks after employees start in your facility management department represent a time of unique opportunity. Can you teach them new systems and skills? Of course you can. But have you also stopped to consider all the other important goals you can reach during the onboarding period? To name just a few, facility…

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Six Critical Customer Service Skills Your Auto Service Personnel Should Know

Automobile Dealership Training Automobile Service Training Cordell Riley Customer Service Training

 According to the 2016 Maintenance & Repair Study conducted by Cox Automotive, 70% of new car buyers do not get their cars serviced at the dealerships where they bought them. If you are a new car dealer and only 30% of your customers use your service department, you are letting money slip through your fingers….

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Tortal Training and Ingage Consulting: Partners in Ethical Business

Collaboration Cordell Riley Engagement Evan Hackel Ingaged Leadership Ingagement Management Advice Ingage Consutling Tortal Training

                  by Barry Lenson Ingage Consulting’s merger with Tortal Training in 2014 had all the earmarks of a sound business decision. Ingage, based in Woburn, MA, had extensive management and leadership consulting experience and a small client list. Tortal, a leading developer of training programs and eLearning…

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Assist With Change Without Stepping on Toes with Michelle Geaghan

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