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Why Training Means a Lot to Millennials

Employee Retention Evan Hackel Ingagement Innovation Leadership Management Advice Millennials Training

When baby boomers took their first “real” jobs upon entering the workforce, their demands and expectations were ridiculously low by today’s standards. On their first day on the job they got an employee handbook that they took home and scanned while eating dinner or watching TV. Company training, if there was any, was minimal. For…

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Which Modality Best Hits Your Training Goals?

Training Training Design

You have a group of trainees. You have things you want to teach them – skills, behaviors or information you want them to absorb and use. That’s the usual situation before most companies start to design training. But what kind of training will most effectively deliver the knowledge you want to teach, and in the…

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Six Critical Customer Service Skills Your Auto Service Personnel Should Know

Automobile Dealership Training Automobile Service Training Cordell Riley Customer Service Training

 According to the 2016 Maintenance & Repair Study conducted by Cox Automotive, 70% of new car buyers do not get their cars serviced at the dealerships where they bought them. If you are a new car dealer and only 30% of your customers use your service department, you are letting money slip through your fingers….

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How to Cultivate a Culture of Learning in Your Organization . . . and Yourself

Leadership Management Advice company culture

Great things happen in companies where executives inspire people to learn. To name just a few . . . An enhanced ability to compete in the marketplace, because people discover and apply the best information, solutions and ideas More effective leadership, because executives who love to learn inspire others to perform on a much higher…

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Training on Smartphones: Five Critical Questions to Ask Before You Begin

Distributed Training E-Learning Gamification Training Training Design

There are many compelling reasons to deliver your training directly to your employees’ cellphones. To cite just a few . . . Mobile training can be conveniently delivered to large numbers of employees who work in multiple locations There is no hardware cost, and no need to install a training center for employees to use…

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Tortal Training and Ingage Consulting: Partners in Ethical Business

Collaboration Cordell Riley Engagement Evan Hackel Ingaged Leadership Ingagement Management Advice Ingage Consutling Tortal Training

                  by Barry Lenson Ingage Consulting’s merger with Tortal Training in 2014 had all the earmarks of a sound business decision. Ingage, based in Woburn, MA, had extensive management and leadership consulting experience and a small client list. Tortal, a leading developer of training programs and eLearning…

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