Franchise Operations Performance Summit (OPS) in Atlanta to explore key elements in operational excellence; communication; training and customer service

This OPS Summit, with an all new agenda, will examine how you can become more operationally efficient across a franchise system. Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to operations performance excellence is coming to Atlanta … Read More


Growing engagement. Ingage Consulting and Tortal Training adds engagement professionals to support company growth

WOBURN and CHARLOTTE, NC… Through its unique engagement methodology and online training programs, Ingage Consulting and its subsidiary Tortal Training have helped its franchise industry clients improve customer service, increase sales and reduce overall expenses.  To better serve its existing … Read More


Faster, more efficient onboarding of new franchisees a key topic at Franchise Operations Performance Summit (OPS)

WOBURN and DENVER, CO… For franchisors, getting a new franchisee up to speed quickly not only makes them more profitable faster, but dramatically increases their connection to the success of the overall franchise on a long-term basis. While schools of … Read More


Tortal and Bojangles’ Restaurants to partner on online training program

CHARLOTTE, N.C…. Tortal, an Ingage Consulting company that specializes in online training solutions, recently announced a test agreement with Bojangles’ Restaurants, Inc. to create a point-of-sale training program to support the new POS rollout for its company and franchise restaurants. “We’re delighted to have the opportunity to partner … Read More


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