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Create Awareness and Culture

Problem:

I need to build a culture of growth and retention for new employees.

Situation:

A large, privately owned business had established a strong record of recruiting and hiring motivated new talent. Their challenge, however, was retaining the talent they had hired. The goal was to help each new hire envision a future in management or top company leadership while at the same time building a solution which minimized impact to management bandwidth continually training what was historically a high turnover role.

Training:

Tortal Training created a new program of training that enabled each new hire to envision his or her future potential within the company. Working with company leaders, Tortal developed a curriculum that used learner maps, video-based instruction tools, eLearning, and ongoing performance support to educate the new employee on their potential future with the organization and visualize their growth. The full measure of impact to retention is still in process, however, the decrease in bandwidth required to train the new role was significant and immediate.

Once the program was rolled out managers reported immediate increases in their abilities to focus on management matters with the ability to leave the hands-on mentoring of the new employee to more junior personnel. The managers also reported an increase in customer satisfaction primarily through decreased complaints normally associated with a new hire which indicated a faster speed to proficiency for the new employee.

Business Result:

New employee training time has been reduced by as much as 90%. Retention rates have been increased primarily in the amount of time a new hire stays before moving on. In other words, historically the majority of new hires leave within the first 30 days whereas now new hires are typically leaving after 6 to 9 months usually for a role with more responsibility, especially when one isn’t immediately available.

The Services We Used

Learning Development

We are Learning Matter Experts. It doesn’t matter what industry you are in, we can help in all media. We’ve designed effective solutions for everything from quick-serve restaurants to advanced manufacturing plants. The Tortal team of instructional designers and developers will make sure your learning solution changes behavior and moves the needle.

Learning Technology

In today’s fast-changing world of devices, browsers, apps and more, it’s difficult for most organizations to keep up with all the choices. In Tortal, you have a partner who specializes in knowing ALL the options, so you can choose the right ones for your timeline and budget.

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