Download the Training & Development Case Studies to Learn More
Tortal Training is a full service training and development firm specializing in developing interactive solutions. Throughout our history we’ve worked with organizations in a variety of industries.
Here are a few more recent case studies you can review to see if it’s time for you to rethink your training & development.
Elevate Your Customer Experience Through Training: How a Leading Sports Venue Took Customer Service to a Whole New Level
In this case study you’ll learn how Tortal developed training & other initiatives for a leading sports venue.
The training lead to critical improvements in its customer experience, reevaluated patron safety in parking & outlying areas, improved long waits entering & leaving the venue, and helped keep patrons involved & satisfied during rain delays
In 2014 a national restaurant chain engaged Tortal to review and revise its entire training program.
In this case study you’ll learn how Tortal Training performed a complete overhaul of the restaurants training program to increase franchise participation rates and overall customer satisfaction.
A national automobile service franchise company with more than 500 locations, engaged Tortal to analyze, refine and redesign the instructor-led training it offers to new franchisees through its company University.
Some of the new training initiatives included the teaching of proven sales techniques, a new emphasis on aligning training with current marketing, incorporation of more hands-on-training exercises, and a review and revision of the company training workbook.